PAYMENTS

you have several options how to pay for your room. we offer paypal (credit & debit card, without having to have a paypal account), wechat pay, alipay, union pay and tab.travel (accepting all major credit cards, including amex and discover).

all payment links can be found on the top right hand corner of the page and under the tab "information" - "payment information".

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Notice: PayPal fees and/or bank transfer fees may apply and are to be shouldered by the guest. when opting to pay via alipay, wechat pay or union pay please add A 3% service-fee to your total before completing the payment.

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CASH PAYMENT

Cash currencies are accepted in: ₱ (Philippine Pesos), € (Euros) and $ (US Dollars).

currency conversion may vary from day to day and hour to hour.

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BANK-TRANSFER

Bank: Bank of Philippines Island (BPI)
Address: Purok 5 Troman Building Alona, Panglao, Bohol
Account No. : 2621-0020-34
BIC / SWIFT : BOPIPHMM
Account Name : Alona`s Coral Garden Resort (Merlita Boado Hampel)
Remark : 50% Down Payment (confirmation #)
Amount : PHP/ $ / € (provide proof of payment)

Alternatively, you can also transfer in € (Euros) to our German bank account.

(Kindly send us an email for the bank information)

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BOOKINGS & CANCELLATIONS

You have the option online via an online travel agency to book a non-refundable or refundable room with us. When making a reservation via a non-refundable rate, 100% of the room total will be due within 5 business days of your booking. When making a reservation via a refundable rate, 50% of your room total will be due within 5 business days and the remainder 2 weeks prior to arrival (refundable rates can be cancelled free of charge up to 7 days before arrival).

Please be aware that rates & prices may vary and are subject to change without prior notice.

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EXTENDING

Please be so kind and talk to our front desk staff if you like to extend your stay with us. Keep in mind that the earlier you extend the better chance you may have to keep the same room. Availability may be limited and cannot be guaranteed.

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CREDIT CARDS

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We accept all major credit and debit cards through our third party partner paypal and tab.travel. payment links can be sent to you in advance; final bills can be settled via credit card using our tab.travel app. (2.9% card ytansaction fee may apply).

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SECURITY DEPOSIT

A refundable security deposit in cash in the amount of PHP 5,000.00, $100 or €100 is collected upon check-in and returned in cash or to be used towards your final bill after final inspection of the room.

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AGE REQUIREMENT

All guest(s) must be at least 18 years or older and present a valid Photo ID upon check-in. all persons checking into a room will be required to show a valid photo id. no exceptions are made.

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AIRCONDITIONER

The A/C units should only be used as necessary and with the environment in mind. Usage during the night and a few hours during the daytime is considered economical and user friendly. Our A/C units are not meant to be run 24 hours a day. The use of the A/C is permitted only for the room where the A/C is located and not for the cooling of other rooms. Doors and windows must be closed. If you leave the unit, the A/C must be turned off.

Units left on running when leaving your room will automatically be switched off.

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BATH-ROOM & BED, LINEN, TOWELS – LAUNDRY

Towels are replaced every 2 days and bed sheets every 3 days.

 

Please take a shower after using sun-oil or massage-oil to protect the towels and bed-sheets. Ruined towels and/or beddings may be charged to you if the stains are unremovable.

HELP TO PROTECT OUR ENVIRONMENT
Every day tons of detergent and millions of gallons of water are used to wash towels that have been only used once.

A towel on the rack means
“I’ll use it again.”
A towel on the floor means
“Please exchange.”
THANK YOU

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EXTRA BEDS

There is no extra space in any of our units/rooms to place an additional bed/cot.

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BEACH- & POOL-TOWELS

Extra towels can be requested at the front desk.
White towels are only to be used for the shower inside your room. We provide you with separate pool and beach towels upon request.

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BAKERY AND BREAD-SERVICE

Bread rolls can be ordered for your breakfast. Please keep in mind that any and all orders must be made 1 day in advance no later than 4PM. No exceptions are made.

 

MASSAGE SERVICE

Please order right in time – best one day before your Massage.
The Price-List you find in the Guest-Map.
The therapist brings a blanket with to protect the beddings, if you like the massage inside your room. If you get an oil-massage, please take a shower before you use any towels and/or the bed to prevent unremovable stains.
You can also enjoy your massage in the lounge area.

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COFFEE, TEA, SUGAR & CREAMER

Are free of charge and will be refilled daily by our housekeeping staff.

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CLEANING SERVICES

All units are cleaned on a daily basis.

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DAMAGES AND/OR BROKEN ITEMS

A price list of all items found inside your room are located in the “Guest Map”. If you have damaged and/or broken an item kindly approach the front desk for help.

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DOCTORS, DENTISTS & EMERGENCIES

The front desk can provide you with more details on nearby hospitals, specific doctors and dentists. If you are experimenting an emergency please approach any staff members right away or dial 117.

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FOOD & DRINKS

Please avoid leaving any kind of food out in the open and always use appropriate containers to store your left overs in order to avoid attracting ants and other insects.
If your trash receptacle is full or needs emptying please do not hesitate to bring it to our attention and we will discard of it right away.

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FRIDGE

Your fridge/minibar has been prefilled with an assorted mix of non-alcoholic and alcoholic drinks and some snacks (price-list on top of your fridge). Outside food and drinks are permitted.

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RESORT SECURITY (GUARD ON DUTY)

The security guard is on duty from 18:00 – 06:00.
If you go out and come back late at night or early in the morning, the guard will open the gate for you. If the Guard is not near the gate entrance, kindly ring the provided door-bell.

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GUEST’S BELONGINGS

Guests are reminded to lock they'r door when leaving or going to bed at night. Please use the safe for your personal belongings at all times. The Management will not assume any responsibility for any lost or stolen items.

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VISITORS

For insurance reasons, every visitor must register at the front desk when entering the property. Failure to do so may result in removal from property and/or chargeable cancellation of the guest.
Visitors are reminded and informed to leave the property no later than 22:00 at night. Guests of visitors are responsible for them during their visit. The resort and/or management assumes no liability. Failure for a visitor to leave on time may result in extra charges for the guest who he/she is visiting.

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HOUSE-RULES

House rules are clearly posted in each unit either on the wall or in the “informational booklet” in your room.

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INTERNET & WIFI

Internet usage and WIFI is provided free of charge through the entire resort. The resort and/or management assumes no responsibility for internet down-times and/or technical issues that may occur.

 

CHILDREN (KIDS)

We are an Adult-Only Resort, we do not accommodate kids. Minimum age is 18.

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kitchenette

The preparation of any Seafood, Durian and/or any other smelly foods is strictly prohibited!
If cooking of seafood, smelly food or Durian is detected in your room a fee of 15,000.00 PHP (300.00 $ or 300,00 €) will be applied to your bill in order to cover the cost of cleaning.

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WATER usage & drinking water

Use the water wisely to support the environment.
Purified-Drinking-Water can be found in the 20 Liter (gallon dispenser), it is free and will be refilled when needed by housekeeping.

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LAUNDRY & laundry services

Due to a septic tank system on the entire island of Panglao, washing of your own laundry, especially with cleaning detergent is strictly prohibited and will result in an extra fee.

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LOST LUGGAGE/items

In the event of any luggage being lost or misplaced by the airlines, please contact the Front Desk for assistance. We will be pleased to provide you with basic toiletries should you require them.

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MAINTENANCE

Please help us maintain our rooms in the best possible condition. If there is anything in your room that needs the attention of our Engineering or Housekeeping, please advise our front desk for further assistance.

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MANAGEMENT RIGHTS (PRIVATE PROPERTY)

It is agreed that the guest will conduct him/herself in a respectable and responsible manner and will not cause any nuisance or annoyance within the Resort premises.
The Management has the right to request any guest to vacate his/her room or other areas of the Resort forthwith, without prior notice and without assigning any reason what so ever, and the guests shall be bound to vacate when requested to do so. In case of the default the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.

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NOISE/DISTURBANCES

The Resort reserves the right to charge a noise disturbance fee if compensation has to be given to other guests due to a noise complaint or disturbance.
Please be respectful to all other guests and adhere to our “Quiet Hours”.
Please NO loud noise after 22:00. Radio, Smartphone and/or TV are to be used at a “room-level” volume. No loud talking, shouting or screaming outside late at night.

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PARKING

Free private parking is available on site (reservation is needed). Every Car or Motorcycle must be registered. Please provide the front desk with you plate number and vehicle information.

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PHOTOGRAPHS AND VIDEO’S

Using photographs and video’s taken in the Resort for commercial or public purposes is illegal. Those who do so will be subject to legal prosecution.
THE MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT OF THE PHILIPPINES.

 

PETS

Pets and any other animals are not permitted in the Resort.

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POOL-RULES

Can be found in your “guest map” and also posted near the pool area.

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SMOKING

All our units/rooms are non-smoking.
If smoking is detected in your room, a fee of 15,000.00 PHP (300.00 $ or 300,00 €) will be applied on your bill in order to cover the extensive cost of deep cleaning and restoring the room to a smoke-free condition.

 

TAXES, FEES & OTHER SERVICE CHARGES

The Government Tax (VAT) of 12% is included in your room charge.
Additional Fees are subject to change from time to time and vary pending on new laws & regulations. A service-charge of PHP 500 is applied to all units per stay/room.

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DISCLAIMER

Alonas’s Coral Garden Resort reserves the right to amend its policies, rules and regulations, terms and conditions, and any content on its website without prior notice.